Returns & Exchanges
Once you have received your parcel, please open it with care.
We cannot be liable for any items damaged during the opening of your parcel.
If there is an issue with your order we will be happy to work with you to come to a solution.
Items are not returnable due to sizing issues.
Since all garments are made-to-order, we cannot replace/remake a garment that was not ordered in the correct size.
Choose the correct size by referring to our measurement charts.
All of our products are handmade and there could be variations between or even within an order.
Since all our products are made as ordered, please note that production time (processing time) is 10-12 business days before shipment. 6 or more products could be longer to process. If you need your products for a specific time and you are not sure if you will get it in time, please contact us before ordering.
Items are not returnable if your item is process in time. Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors or delay made by these services.
We ship for free worldwide! For shipping time please refer to the Shipping and delivery page.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to do after your order has been placed, we require that you contact us within 8hrs of the order being placed. Please reply to the email received confirming your order.
When contacting us with an issue, be sure to include photos for our reference.
All returns are handled on a case by case basis. In most cases, Yoga Pants Center does not cover the shipping cost of a returned item. Returns must be received within 30 days.